We accept all major credit cards, cashier’s and personal checks (which will have to clear before shipping), and Paypal. A 20% deposit is required to hold an item. Please see our layaway plans here.
All orders paid by credit card must ship to the billing address.
Shipping and Delivery
Estate items ship within 1 day of receiving an order, unless alterations to the item are requested. Handmade items require 2-3 weeks lead time. All US orders will be shipped fully insured with tracking and delivery confirmation via USPS or UPS. Domestic packages generally arrive within 2-5 business days. If you require expedited shipping, please contact us for an exact quote for overnight or 2-day shipping.
International orders: orders under $400 will ship USPS registered mail. Orders over $400 will ship UPS. Shipping time depends on destination, but typically ranges from 5-7 days. All packages must be signed for. Duties, tariffs / taxes, fees, and all other import or landing charges are the responsibility of the purchaser.
Our handmade items cannot be returned; any item altered or sized for you cannot be returned.
All estate items can be returned (in original, saleable condition) for a refund less actual shipping fees and any costs incurred during shipment. Customs charges, taxes, duties, tariffs, landing fees, and all other import charges, are not refundable by us as these do not pass through our hands but are handled by us but by your government's import offices. Items must be post-marked for return within 4 days of receipt. Items purchased on layaway plans cannot be returned. Damaged, sized, or altered items cannot be returned.
If you do need to return an item, please let us know first so we can arrange to receive the package. Then, simply return your items as you received them: unaltered and in their original packaging. Please ship via a fully tracked and insured method, as we are not liable for damage incurred during return shipping.
Handmade Items Will Vary
Our handmade items will vary minutely. In order to ensure the best possible look, each item must be carefully polished and finished. This results in some variable weight and size loss. Please allow up to .3mm variation for heavy/wide rings, and .2mm variation for thinner rings. If you require a ring to be exactly the width/height ordered, we will need to CAD design and cast the ring at .3mm larger than required, and hand finish to the exact dimension; this is a more expensive process, so please message us for a quote.
All of Hoard Jewelry’s pieces are dated by taking into consideration a number of factors: materials, style, hallmarks, construction, condition and wear, and, where relevant, its found context or documented history. Each piece is dated to the best of our ability given our resources and experience. Many gemstones are mounted in a way that precludes exact stone grading impossible. We evaluate estate gemstones and diamonds in their mountings using industry-standard measurements and formulas. Unless graded by a third-party appraiser, stone gradings are done by Rebecca Cooner, a GIA-certified diamond grader. Mounted gemstones are graded only insofar as mounting permits observation; consequently, jewelry descriptions and all carat weights stated represent approximates. Colored gemstones are frequently treated to enhance their appearance; most treatments are completely stable and, but some may not be permanent and/or may necessitate special care. Please contact us for further information. We cannot guarantee that the color you see in the listing matches the item’s true color, as the display of color will vary depending on the settings of the monitor used to view the listing images. Items could go out of stock before we’re able to remove them from the website. Should this occur, we will contact / refund you immediately. Despite our best efforts to display only correct and up-to-date information, inaccurate data may be displayed due to system error. Hoard Jewelry reserves the right to correct any inaccurate pricing as a result of system error, and will not honor any inaccurate prices. Under no circumstances will Hoard Jewelry be held liable for any indirect, special, incidental or consequential damages of any kind, regardless of the form of action, whether in contract, including negligence, strict product liability or otherwise, even if we have been advised of the possibility of such damages. If either party brings against the other party any proceeding, including arbitration or litigation, arising out of an interaction or transaction with Hoard Jewelry, LLC, that party may bring that proceeding only in the U.S. Circuit Court of Rock County or, only if there is no federal subject matter jurisdiction, in any state court of Wisconsin sitting in Rock County, and each party hereby submits to the exclusive jurisdiction of those courts for purposes of any such proceeding.
We value your privacy. All transactions on www.hoardjewelry.com are strictly confidential. The only information we will share is your delivery address with relevant shipping companies. We will never sell or share your details to any third party. www.hoardjewelry.com may contain links to other websites, we are not responsible for their privacy policies or content.
By purchasing from www.hoardjewelry.com, www.etsy.com/shop/hoardjewelry.com, or http://www.rubylane.com/shop/hoardjewelry, you agree to these terms.